National Employer Service
Profile: BT
Employer directory
- Full name of company: BT Group PLC
- Sector: Telecommunications
- Training provided: Apprenticeships, Train to Gain
- Number of employees: 93,000
BT Group PLC is the listed holding company for an integrated group of businesses that provide voice and data services in the UK and around the world. BT is made up of four principal lines of customer facing business: BT Global Services, Openreach, BT Retail and BT Wholesale. In addition, there are two internally-facing lines of business that provide products and services to the principle lines.
BT has over 100,000 employees worldwide and 93,000 in the UK. It is committed to investing in the skills of its people and was amongst the first to make the Skills Pledge at the launch of the initiative in 2007. BT has recently started to work with NES in order to provide nationally-accredited qualifications to its employees, initially in customer service, team leading and engineering roles, with plans to expand into all areas of the business.
Company News
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BT’s customer service apprenticeship completed by 100 contact centre staff
One hundred BT contact-centre advisers have become the first to complete the organisation’s customer service apprenticeship.
18 February 2010
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BT unveils major Apprenticeship drive
BT has announced measures it is taking to help young people into work along with initiatives to ensure that those in employment receive certification through work training schemes. The measures have the potential to assist more than 10,000 people and support the government’s “Backing Young Britain” campaign. Under the new schemes, 7,200 contact centre employees will undertake Apprenticeship Framework training and 3,000 young people are to be offered improved work experience placements.
BT chairman Sir Michael Rake said: “We are very keen that young people have the chance to spend time with BT before they embark on their careers.
26 January 2010
- Telephone: 024 7682 5815
- Fax: 024 7682 3284
- Email: .(JavaScript must be enabled to view this email address)
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